Scots urged to shop safely online

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Scots have been encouraged to shop online safely as part of National Consumer Week.

Record numbers of people are expected to shop online in the run-up to Christmas, with Black Friday kick-starting sales next week.

With coronavirus restrictions still in place across the country, consumers are also being encouraged to shop locally online, with many small retailers turning to the internet for the first time.


National Consumer Week operates across the UK and in Scotland is led by Advice Direct Scotland – which runs the national consumer advice service consumeradvice.scot – and Trading Standards Scotland, with the support of the Scottish government.

The theme for 2020 is online shopping and deliveries, with promotional campaigns running to encourage Scots to stay safe online, know their rights, look out for unfair delivery charges and ensure they don’t buy counterfeit goods. Online adverts will use the hashtag #NCWScotland.

Business Minister Jamie Hepburn said: ‘As our shopping habits adapt and change, it is important everyone has the information they need to avoid online scams, identify unfair delivery costs and ensure they get a good service.

‘This year National Consumer Week is focused on raising awareness of these issues and what people can do if something does go wrong, offering straightforward advice that could save money and disappointment.’