Say sorry

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There was one word missing from the many, many words spoken by CalMac bosses on Arran this week … sorry!

In the corporate world these days it is of course hard to say sorry as it could incur liability. But is the entire population of Arran, and hundreds of visitors, really going to try to sue CalMac because the ferries didn’t run? We doubt it.

I will go further and suggest they could have added three more words – sorry, it won’t happen again. they said q uite the opposite. CalMac boss Robbie Drummond was almost at pains to point out that it could well happen again since they seem pretty determined to keep the Caley Isles refit in January, whatever the consequences – although it could stay another day or so.

And that really was the theme of the answers which CalMac poured out at the Isle of Arran Ferry Committee this week. We won’t do that, we can’t do that, that’s not in the contract.

Which got all a bit much even from the chairman Iain Thomson who told them the islanders needed a ‘can do’ not a ‘no can do’ attitude.

Yes CalMac listened and took away some actions to consider. But we will not hold our breath for a much needed major review of the entire service.

My worry is the next time we meet may be in Campbeltown.