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CalMac has introduced new features to their web booking system to make online reservations and changes to bookings even easier for customers.
Among the improvements is the ability to save payment details and to make date, time and passenger number changes to reservations online.
CalMac’s head of customer services, Alan Hood said: ‘Feedback from our customers told us that they wanted an improved ability to “self-serve” tickets, and modifications to bookings, 24-hours a day. We are delighted to introduce two new functions to our ticketing and reservations system to address these needs.’
The saved payment cards feature will enable registered customers to securely store their payment card details which will remove the need to key in full card details for subsequent online bookings – streamlining the booking process for customers.
Registered customers can now also make changes to their booking with the ability to change the date or time of travel, or amend the number of people travelling online.
‘Launching online amends and saved payment card functionality is an important part of our drive to improve the customer experience, making booking and travelling with CalMac more seamless and flexible for all customers,’ added Alan.