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Mobile phone users on the O2 network on Arran have been left without service or with just intermittent coverage as O2 upgrades its mobile network.
But many residents in Brodick are unhappy with the upgrading work, complaining that it is interfering with digital television as they are unable to receive freeview channels since the upgrade work began.
Customers were forewarned of the disruptions by text message last Friday which stated: ‘In the next few days we’re upgrading the 3G and 4G network in your postcode area. It may affect your signal.’
Those that did not receive the notification said that they have been without a signal for four days, while those that received the message said that an alternative free service that utilises wifi rather than a mobile signal was offered to users by downloading a free app which would allow users to make voice calls and text messages without a mobile signal.
The disruption in service is part of a network modernisation programme to improve 2G and 3G coverage while also rolling out the faster and more modern 4G service.
Derek McManus, chief operating officer of Telefónica UK, said: ‘I’m delighted that O2 customers in Brodick will soon be able to experience faster mobile internet making everything easier when using their phone or tablet. They’ll be able to stream high definition TV, shop on the go and use video calling. For our business customers, using 4G means they can be more effective and flexible by working remotely, accessing cloud services and collaborating using apps.’
A spokesman from O2 said that the work was scheduled for three days this week after which customers in the area would start to see the new and improved 4G service over the following weeks subject to successful implementation and testing.
O2 says it currently offers 4G in more than 13,500 towns and cities across the UK and spends more than £2 million a day on strengthening its network and increasing its reach.